 |
| After Sales Services Transformation |
|
|
|
|
|
|
|
 |
Confirm your after sales services strategy:
 As a Cost center
As a Profit center,
as a Business center |
 |
 |
 |
|
| |
|
|
Select the gaps you want to focus on:
For cost reduction
purpose
For revenue generation
purpose |
|
|
|
|
|
|
|
|
|
|
Develop cost reduction actions :
Re-design and optimize support
Improve entitlement and warranty claim management
Implement an end to end service life cycle management |
|
|
|
|
|
| |
|
|
Develop revenue generation actions :
Implement an offering management structure
Implement a dedicated sales structure
Implement a business management structure |
|
|
|
|
|
Next step : Implement changes |
|
|
|
|
